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The process by which you will gather call center baseline data

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Assume you do not have any baseline data for a new service call center. Create a one page Word document describing the process by which you will gather that data. The procedures and methods for baseline data should be mentioned.

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This solution details the steps involved in the process to gather call center baseline data.

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Assume you do not have any baseline data for a new service call center. Create a one page Word document describing the process by which you will gather that data.

1. The data will be gathered by recording half-hour period call activity. This shall be done by the day of the week, and the week of the month. The purpose of such an exercise is to remove the effects of an unusual day such as a compulsory holiday, special business events or such special occasions ...

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