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Customer Satisfaction

1-Discuss what it means to exceed customer expectations. Provide examples of how to do so.

2-What are some examples of historical events that illustrate the effects of poor quality on an organization's strategic plan? Or, vice versa, what are some examples of historical events that illustrate the effects of good quality on an organization's strategic plan.

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Answer 1
Providing valuable experience is an exercise in understanding, managing and fulfilling the expectations of the customer. To meet these expectations businesses must align each customer's expectations of the service/product the business offers, to the customer's perception of his or her fulfillment. In order to increase customer expectations, business must start by enhancing their relationship with the customers, by fast-tracking customer's needs and by maintaining and strengthening their ties. Furthermore, improving the customer experience is the first - and most fundamental - pillar of the successful business strategy. Without customers businesses would not exist. Considering that in ...

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This solution answers the following questions:
1-Discuss what it means to exceed customer expectations. Provide examples of how to do so.

2-What are some examples of historical events that illustrate the effects of poor quality on an organization's strategic plan? Or, vice versa, what are some examples of historical events that illustrate the effects of good quality on an organization's strategic plan.

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