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Walmart: Implement balanced scorecard compared to others?

BUS499 SLP 5 Walmart implement balanced scorecard Causal Chains and Strategy

Request solution for Module 5 SLP. I have provided previous assignments from SLP 1 - SLP 4. Compare and contrast against another organization that utilized the Balanced Scorecard Approach and why Walmart has done it better. Must include references using APA 6th Edition. Utilizing Trident's library resources, identify at least one case study of an organization that utilizes a Balanced Scorecard approach, and three additional peer reviewed papers on the topic of the Balanced Scorecard. Based on the case study found in the literature, conduct a critical analysis arguing whether your "SLP organization (i.e., Walmart)" would do a better or worse job of implementing the BSC approach. If your organization has already implemented BSC, then compare implementation success of your "SLP organization" with the case study from the literature. In conducting your analysis formulate a thesis statement and provide a well thought out argument in a 5 page document that compares implementation as described in the case study with what you would expect out of your SLP Organization (Walmart).

- Here are a couple of example thesis statements you might want to consider with appropriate revisions.

1. Based on my review of [XYZ Corporation's] implementation of the Balanced Scorecard approach and review of recent BSC related literature, I believe it would (or would not) be worth implementing the Balanced Scorecard approach in my SLP organization


2. Based on my review of the current literature I believe my chosen organization has (or has not) done a better job of implementing the Balanced Scorecard approach than [XYZ Corporation].

Compare and contrast the BSC implementation success of the organization outlined in the case study you found in your literature search with the success you would expect (or have experienced) in your chosen organization. Utilize the peer reviewed papers to support your arguments. Above all, your arguments should be convincing and well supported by the literature.

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Based on my review of Behrouze, Shaharoun & Ma'aram's 2014 study of balanced scorecard applications in the healthcare sector, I believe Walmart would benefit greatly from implementing a balanced scorecard. The balanced scorecard, a customized measurement system linked to business strategy and used to provide feedback, early warning and performance measurement for organization that is organized into major categories or perspectives, has the ability to be the lightning rod for a responsive organization. The implementations described by Behrouze et al. (2014) and others discussed below faced challenges that Walmart may not face, increasing the chances of success. However, Walmart will have to ensure cultural compatibility to ensure success.


Prior to Implementation

Behrouze et al. (2014) studied 29 different implementations of the balanced scorecard, roughly as envisioned by Kaplan and Norton (1986), to find the common elements of success and the hurdles found. For the most part, the health care organizations that implemented scorecard had little experience with performance measurement systems and did not understand how their activities caused revenues and expenses (cause and effect knowledge). Their boards were typically medical experts, with little experience with competitive environments, and their employees (doctors) do not participate in the running of the business. Further, much of their activity is in services that are difficult to measure in terms of efficiency. Finally, these are labor intensive organizations are often not paid by those using their service. Instead, a substantial amount of their revenues come from third party insurance.

While these qualities may mean that the implementation would be difficult, there are some positives to their positions prior to implementation. First, they are particularly hungry for this information. Their stakeholders are not heavy vested in the business side and so are unlikely to sabotage or resist changes. For instance, the board members would likely be excited to learn the cause and effects and have a scorecard that permits a wide-angle view of qualitative and quantitative measures of the key performance indicators. Further, a scorecard is particular instructive to those that have had little exposure to strategy and management. Finally, there is no status quo performance measurement system that current teams would have to ditch for the new performance measurement system.

So, while these organization are fairly naïve, they are also more open because they do not already have a system they like that works reasonable well. Further, they have extreme resource limitations and are in an industry with rapidly growing costs with aging populations and difficulty finding good help. So, their very survivals are at stake.

Health Care Implementations

The two biggest factors in the implementations Behrouze et al. reviewed were good design and buy-in from stakeholders. Both of these had degrees of trouble. Most of the scorecards had design flaws. For instance, while all 29 scorecards had an "internal business process" perspective, but only 24 included the "customer" ...

Solution Summary

Your discussion is 1,936 words and includes 7 scholarly peer-reviewed journal citation references. Examples are given how healthcare firms are better or worse off than Walmart in terms of how a scorecard implementation might benefit the firm. The benefits to Walmart are discussed in terms of gaps in their current practice.