Quality Culture
Not what you're looking for?
Define quality culture. What factors contribute to the culture of an
organization? How can quality be incorporated into an organization's
culture? What are the biggest challenges you would face when attempting
to change the culture in your own organization?
Purchase this Solution
Solution Summary
Define quality culture. What factors contribute to the culture of an
organization? How can quality be incorporated into an organization's
culture? What are the biggest challenges you would face when attempting
to change the culture in your own organization?
Solution Preview
Quality Culture:
Quality culture starts with managers who understand and believe the implications of the systems view and the necessity of serving customers to succeed.
This results in a culture where we understand that a positive internal environment and the creation of delighted customers go together. It is a culture that naturally emphasizes continuous improvement of processes, one that results in a healthy workplace, satisfied customers, and a growing profitable company.
VALUES OF A QUALITY CULTURE
Value 1. We're all in this together: company, suppliers, customers.
Value 2. No subordinates or superiors allowed.
Value 3. Open, honest communication is vital.
Value 4. Everyone has access to all the information they need.
Value 5. Focus on processes.
Value 6. There are no successes or failures, just learning experiences.
source: http://www.rtis.com/nat/user/jfullerton/review/values.htm
What factors contribute to the culture of an organization?
The factors that contribute to the culture of an organization is it's mission, vision, goals and corporate/overall strategy to achieve the objectives, it's management and key managers and their management styles, beliefs and attitudes, such as degree of flexibility, decentralization or centralization of authority, ...
Education
- BCom, SGTB Khalsa College, University of Delhi
- MBA, Rochester Institute of Technology
Recent Feedback
- "Thank you. "
- "Thank you"
- "Thank you. I got 20/20 last week for my discussion you help me out with."
- "Thank you. Great Job. "
- "Thank you. Great Job. "
Purchase this Solution
Free BrainMass Quizzes
Lean your Process
This quiz will help you understand the basic concepts of Lean.
Production and cost theory
Understanding production and cost phenomena will permit firms to make wise decisions concerning output volume.
Motivation
This tests some key elements of major motivation theories.
Paradigms and Frameworks of Management Research
This quiz evaluates your understanding of the paradigm-based and epistimological frameworks of research. It is intended for advanced students.
Writing Business Plans
This quiz will test your understanding of how to write good business plans, the usual components of a good plan, purposes, terms, and writing style tips.