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Five Dimensions of Service Quality in Sports

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Describe service quality, and discuss the five dimensions of service quality. Which dimension is most important to you as a spectator of a sporting event? Does this vary by the type of sporting event? Provide specific details to support your thoughts.

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Solution Summary

This solution descrips the five dimensions of service quality in sport, identifies the most important one, and addresses if this changes by type of sporting event. Examples and references are given.

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Service quality is the ability for the provider or venue to meet the expectations with performance.

The five dimensions of service quality, according to Berry, Zeithami, and Parasuaman are:

Tangibles: the appearance of physical facilities, equipment, personnel
Reliability: ability to perform promised service in an accurate and ...

Solution provided by:
Sally Baldwin, Ed.D
Education
  • BA, University of Southern California
  • MSS, United States Sports Academy
  • Ed.D, Boise State University
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