Purchase Solution

3 Most Important of Deming's 14 Points

Not what you're looking for?

Ask Custom Question

Which 3 of Deming's 14 points do you feel are most critical to the success of a TQM program? Why?

Purchase this Solution

Solution Preview

1) Drive out Fear (actually point number 8) - This makes employees feel secure enough to express new ideas and ask questions. This also makes change easier as workers are more inclined to express their ideas about the change and it can be modified before put into place to fit both the business and the employee. Mostly, fear promotes misinformation to please higher management but those numbers may not be correct and productivity is hurt when respect is lacking on one side and the employee has no motivation to do a good job but rather just the opposite. This was the same point that Deming thought was most important because ...

Purchase this Solution


Free BrainMass Quizzes
Cost Concepts: Analyzing Costs in Managerial Accounting

This quiz gives students the opportunity to assess their knowledge of cost concepts used in managerial accounting such as opportunity costs, marginal costs, relevant costs and the benefits and relationships that derive from them.

Change and Resistance within Organizations

This quiz intended to help students understand change and resistance in organizations

Lean your Process

This quiz will help you understand the basic concepts of Lean.

Situational Leadership

This quiz will help you better understand Situational Leadership and its theories.

Marketing Management Philosophies Quiz

A test on how well a student understands the basic assumptions of marketers on buyers that will form a basis of their marketing strategies.