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WBS for CRM Implementation in MS Projects

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In the past you created a work breakdown structure for the entire CRM system implementation. You also elaborated on that structure and identified more details for one of the deliverables. In the past you also created a schedule for the training deliverables. You also identified the skills you needed for a team. Now, as a team, you will create a fully leveled schedule for the entire project (CRM implementation, marketing program, and training). The schedule should be created in Microsoft Project. you will first need to define the following:

*set-up of Microsoft Project (including how you will work on the file individually and jointly)
*deliverables from each phase
*milestones in each phase
*skills required for each team
*resources available to the project with the given skills
*availability of each resource to the project (doesn't forget about vacations, *training, holidays, etc.)

Make sure you document the resource descriptions (skills and availability) in a simple format for the instructor.

Then,as a team, divide the project schedule into sections. Do NOT divide the resources/assign them to be used by only one team member. As individual team members (example: Team member A, B, etc.) complete the schedule for the assigned section.

*Provide more detail by defining the tasks.
*Assign dependencies among tasks, including lead and lag time.
*Assign resources to tasks based on the skills and availability defined by the team.
*Level each team members of the project.
*Conduct a PERT analysis for one section of the team members schedule.
*Create a baseline for each team members section of the project.

As a Team complete the following steps to finish the project schedule:

*Combine the individual plans into one plan (if needed).
*Review and refine the critical path.
*Identify dependency and resource conflicts.
*Level the entire project to the extent that makes sense (remember that the *project has to be complete within a nine-month period and other interim dates *were defined in the past).
*Create a baseline for the entire project.
*As you adjust the schedule to meet the required dates, document the trade-offs *you made and the risks introduced by those trade-offs. (If you do not have to *make any trade-offs because you can meet the timeframes, turn in the schedule, *resourece descriptions, and trade-off descriptions ). Be sure to explain which *point of view(s) is best for evaluating the project schedule, including the PERT values.

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Please find attached the solution to the integrated project plan. There are a couple of files that I need to share with you. Hence, ...

Solution Summary

This posting provides Project Plan (WorkBreakdown structure) for implementation of CRM System using MS Projects

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Create the Work Breakdown Structure

Create the Work Breakdown Structure

You are starting to create the project's WBS, focusing on the CRM implementation. , create a WBS for this part of the project, being sure to define the phases and the deliverables created in each phase. Choosing one deliverable, define the activities needed to create that deliverable. Also define the dependencies between each of the activities.

Use Microsoft Project to document the project's WBS. Additionally prepare a document with instructions as to the appropriate view to communicate the WBS to Ben and his team.

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