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    Benefits of Earning a Quality Award

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    Understand the criteria for the Malcolm Baldrige National Quality Award or a similar award. Read about a company that has received this award. What steps did the company take to earn it? What are the benefits of earning a quality award? Please cite and list all references used.

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    The Ritz-Carlton Hotel Company, L.L.C. is a two-time recipient of the Malcolm Baldrige National Quality Award, and is only the second company to receive this honor twice. The steps that were taken to achieve this honor included extraordinary and innovative Leadership, Strategic Planning, Customer and Market Focus, Measurement Analysis and Knowledge Management, Human Resources Focus, Process Management and Business Results. The Ritz-Carlton developed a nine-step customer problem solving team focusing on these criteria, which ultimately resulted in higher employee and ...

    Solution Summary

    This solution analyzes the criteria for receiving a quality award and discusses a company that received this award. The solution also looks at the benefits to earning a quality award.