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Analyze a firm's commitment to quality

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You are to choose a publicly-traded company and analyze the firm's commitment to quality, based upon the principles learned in this course. Among the Items to consider are:

- value chains
- performance measurements
- goods and service design
- supply chain issues
- inventory control
- forecasting
- scheduling
- lean operating systems

This should not merely be a reporting of the company's ability to meet these quality initiatives. Rather, in your narrative, you should clearly display your understanding of the principles of operations management by evaluating the overall success or failure of the chosen organization to meet various standards of quality.

Sources of information for the company you choose may include annual reports, other company publications, newspaper or magazine articles, and personal contact with individuals in the company.

- Includes examples that show the application of concepts to the firm
- Analyzes the firm in light of course concepts
- Well-organized and well-developed
- Demonstrates mastery of course concepts
- Demonstrates research into the chosen firm

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Wal-Mart Operational Management Analysis

Wal-Mart Operational Management Analysis
Wal-Mart is my choice of a publically-traded company and, in this paper, an analysis of the firm's commitment to quality is presented forthwith. Based upon the principles learned in this course, some of the Items to consider are discussed beginning with Wal-Mart's value chain. According to Phnom Phen "Wal-Mart's Value chain analysis begins with the fact that Wal-Mart is one of the largest Fortune 500 companies, which is spread across the globe. It is an arguably the largest retail chain which deals with everything from food to consumer electronics. In terms of the revenue generated, it leads the fortune 500 companies like GE and Microsoft. Simply put, it has everything a homemaker can ever think of. Affordable price range coupled with aggressive online and market strategy has lead to wide acceptance for Wal-Mart in towns and cities alike. Wal-Mart is probably the only largest fortune 500 corporations in the world, which directly services the common man."
Betty Feng developed this representation in her analysis of the Wal-Mart value chain analysis. The diagram below is the summary of her analysis.

Performance Measurement.
According to the New York Times, in relation to Wal-Mart's performance measurements in a proxy statement filed a few weeks ago, Wal-Mart's compensation committee said it had replaced a crucial metric for assessing executives' performance: same-store sales, referring to stores that have been open for at least a year. Instead of that measure, Wal-Mart is using total sales companywide, or at its major units, Wal-Mart Stores and Sam's Club. Why? The change was "intended to align our performance share goals more closely with our evolving business strategy, which emphasizes productive growth, leverage and returns," Wal-Mart said" reports the New York Times.
Goods and service design.

Supply chain issues
According to the University of San Francisco, "Over the past ten years, Wal-Mart has become the world's largest and arguably most powerful retailer with the highest sales per square foot, inventory turnover, and operating profit of any discount retailer. Wal-Mart owes its transition from regional retailer to global powerhouse largely to changes in and effective management of its supply chain....Walmart began with the goal to provide customers with the goods they wanted when and where they wanted them. Wal-Mart then focused on developing cost structures ...

Solution Summary

The expert analyzes a firm's commitment to quality.

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