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Organizational Communication and Decision Outcomes

Write a scenario based on your personal experience where communication problems affected decision outcomes. Identify the communication problem areas that affected the decision making process. Who were the people involved in making the decisions? Analyze how the communication problems affected the decision outcomes. Outline strategies to avoid such problematic communication in the future.

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The organization that I work for makes molded plastic toys. The communication problem happened last year when the sales persons communicated that they had observed a new market trend in toys. The sales persons communicated this information to the production manager. The production manager however did not change the production plan of molded toys. A change in production plan would have meant a twenty percent decrease in production. The result was that the communication was disregarded. The ...

Solution Summary

The answer to this problem explains a communication problem in the sales department. The references related to the answer are also included.