MGT 521 Management MBA

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Scenario 1

An appropriate communication channel is to contact the IT department via telephone for an immediate response. This method of communication will enable management to obtain a login and password quickly without risking a potential delay in productivity. In most cases the IT department is able to troubleshoot problems from a distance, especially during login failures. For instance, at my present organization, I was having issues with accessing a program on my Macbook. I immediately called the IT department for assistance. I explained the problem, and the technician asked for permission to access my computer so he could see what was going on to gain a better understanding of my problem. I gave him permission to access my computer from his current location, this gave him authorization to navigate through certain parts of my computer. To make a long story short, IT was able to resolve my problem in a short amount of time. If management is faced with login difficulties, it is safe to assume that email correspondence or memorandums would be inaccessible at the present time. If this is the case face-to-face correspondence or telecommunications would be the best alternatives to inform employees and supervisors of the problem. Effective communication is vital to all organizations because it coordinates employees, fulfills employee needs, supports knowledge management, and improves decision making. First, organizations depend on the ability of people to coordinate their individual work effort toward a common goal. Information exchange is an essential part of the coordination process, allowing employees to develop common ...