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Creating a Conducive Atmosphere to Functional Conflict

A. Provide a hypothetical example of dysfunctional conflict (threatens organization's interests and does not support goals) in a workplace setting. Provide details.

B. To make this a functional conflict (serves organizational interests), what would the people involved have to have done?

C. What should the manager have done to make it functional?

D. What specific recommendations would you make for an organization to create an atmosphere conducive to functional conflict?

Solution Preview

I'll give you a specific real-life example that happened a number of years ago:

A. Provide a hypothetical example of dysfunctional conflict (threatens organization's interests and does not support goals) in a workplace setting. Provide details.

Response: I was working as a Clinical Analysis Manager in a pharmaceutical company. As such, I was responsible for a staff of about 8 technicians, all of whom were "young" women. I was not only a male, but the oldest individual in the department. It was the technicians' job to analysis clinical samples (plasma, blood, urine, etc.) and then report the data to me. I would then analyze the data, ensure that everything was done properly, report on the data, etc. Now, the Clinical Analysis department was a division of Laboratory Services. Laboratory Services was responsible ...

Solution Summary

I'll give you a specific real-life example that happened a number of years ago and answer the questions posed.

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