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Project Management

How can a project manager influence customer expectations and perceptions?

What is the difference between functional and dysfunctional conflict on a project?

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How can a project manager influence customer expectations and perceptions?

A project manager influences customer expectations and perceptions in a number of ways. If he or she greets the customer up front, then immediately their expectations are changed. The person automatically thinks that they are friendly, and is open to whatever the project manager has to say. However, if the project manager builds the relationship with the person by taking the time to get to know them, then they are more likely to come back. ...

Solution Summary

This solution provided ways in which project managers influence customer expectations and perceptions as well as functional and dysfunctional conflict.

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