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    The informational approach in measuring organizational effectiveness

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    Select a data collection questionnaire or tool that has been designed by a healthcare organization to obtain feedback on their overall effectiveness or the effectiveness of a particular information system within the organization. These may be questionnaires that are administered online or in paper form.

    Survey Instruments in IS: http://home.aisnet.org/displaycommon.cfm?an=1&subarticlenbr=675 ETS Test Collection. http://www.ets.org/test_link/about

    Spend some time reviewing the mission and goals of the organization you select so that you understand what they are trying to accomplish and why the questionnaire was used for evaluation. The names (and sources) of the instrument and the company in which it has been used should be included in your work.

    Analyze the instruments to determine the following:

    Who is likely to receive and complete the questionnaire, and who is not? (Be sure to identify and briefly describe the organization in which the instrument has been used.)
    Why has the organization created the questionnaire or survey? Is it valid for this purpose?
    How difficult will it be for someone to analyze the answers?
    What is likely to be learned from answers submitted?
    What effect are the answers likely to have on the organization? What role would this information play in improving the organization's effectiveness?
    Finally, describe how you would redesign the survey and explain how your revisions would improve it.

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    Solution Preview

    Greetings, Hope you are well.

    In reviewing data collection based on questionnaire, the goal is to determining the main core reasoning for the study being conducted. When organizations utilizes an internal or external study data collection, the norm relates towards finding ineffectiveness within their business to applying resolutions for improving processes. Let s take a look at the following by using an example questionnaire: Attitudes Toward Computers, Author Startsman, Terry S. and Robinson, Robert E., Year: 1972, Call number: TC018163:

    -Who is likely to receive and complete the questionnaire, and who is not? (Be sure to identify and briefly describe the organization in which the instrument has been used.)

    In the proposed example, the questionnaire is for employees that directly utilize the internal information systems, in order, to successfully identify discrepancies in employee performance levels. Businesses utilizes survey questionnaire to determining the direct impact to organizational processes that depends on the information systems proficiency. Within the example, the organization survey questionnaire entails the finding results related to attitudes towards computers and / or systems for effectiveness. In designing the questionnaire, the targeted participants are expected to including front line of administrators associated with the following:
    - Front desk administers
    - Record management personnel
    - Billing associates on differ payer exclusions or inclusions on medical services administered.
    - RN, Nurses, and medical assistants that utilizes the interactive databases systems.
    - Surgeons and Physicians that utilizes the interactive databases systems.

    Try and think of which selected participant will provide the most value and input towards completing a questionnaire. Within the example, the core participants are using the main hospital organization information systems on a daily basis to clearly state their attitudes towards using the database computers. By doing so, the questionnaire results are more truthful to identifying any mishaps in retrieving data, challenges, or shortcomings before a resolution can be applied. Further, the hospital senior management team can utilizes the findings for review and analysis of discrepancies in process - that will render improvement in patient care when employee s attitudes are changed ...

    Solution Summary

    The informational approaches in measuring organizational effectiveness is determined.