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Quality of Service

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Consider these scenarios:

Your organization differentiates its product in various local target markets based on the quality of service it provides to its clientele. Your company has decided to enter a foreign market either by establishing a wholly owned subsidiary or by forming a joint venture in this foreign market. What steps can your organization take to ensure that the quality of service you provide in the new foreign market is equivalent to that back home?

The foreign market you are entering is dominated by a culture where service suffers due to poor infrastructure, communication issues, a different value of time in the local culture, and logistical challenges. Should your organization lower its service standards to reflect those commonly accepted in the local market? Should your organization care about the quality of service it offers in different markets?

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Your organization differentiates its product in various local target markets based on the quality of service it provides to its clientele. Your company has decided to enter a foreign market either by establishing a wholly owned subsidiary or by forming a joint venture in this foreign market. What steps can your organization take to ensure that the quality of service you provide in the new foreign market is equivalent to that back home?

The organization must not change anything. Worldwide organizations rise successfully based on their original visions. Let's take McDonalds. The menu is different from place to place due to the culture it serves, for instance lobster is served at the McDonalds in Maine and in India beef is not served due to religious beliefs. The business is successful because the goal is ...

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The solution addresses:

Your organization differentiates its product in various local target markets based on the quality of service it provides to its clientele. Your company has decided to enter a foreign market either by establishing a wholly owned subsidiary or by forming a joint venture in this foreign market. What steps can your organization take to ensure that the quality of service you provide in the new foreign market is equivalent to that back home?

The foreign market you are entering is dominated by a culture where service suffers due to poor infrastructure, communication issues, a different value of time in the local culture, and logistical challenges. Should your organization lower its service standards to reflect those commonly accepted in the local market? Should your organization care about the quality of service it offers in different markets?

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See Also This Related BrainMass Solution

Manufacturing and Customer Service department of Toyota

This is part of a research paper. The research paper is to apply SIX SIGMA to the Manufacturing and Customer Service department of Toyota. Toyota was chosen due to the current quality problems of their cars.

In the research paper, SIX SIGMA quality improvement should be applied to the Manufacturing and Customer Service of Toyota.

In the Literature Review, please address:

1.- Significance of the topic: Why is it worth studying quality initiatives and quality improvement? Why is it worth studying quality initiatives and quality improvement in the case of Toyota's current situation?

2.- Why is it important to study quality initiatives such as SIX SIGMA?.
3.- What is the relevance of the SIX SIGMA as a quality initiative in today's world?
4. - What are the best practices to make SIX SIGMA successful?
5. - What are some mistakes in implementing or controlling SIX SIGMA?

This literature review should address every single point. Thanks for helping me get started!!

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