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Advantages of organization that offers quality customer service

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1) This question provides you with an opportunity to analyze the advantages of an organization that offers quality customer service. First, describe what it means to you to provide quality customer service for both internal customers and also external customers. Second, use your critical-thinking skills to explain how quality customer service can impact an organization's entire culture.

2) This question involves analyzing the advantages of an organization that offers quality services that are related to human resources. Specifically, think about two major areas of a performance evaluation: (a) quality and (b) remaining positive throughout. Use your critical-thinking skills to describe some techniques that you could apply toward quality and positive service while conducting a performance evaluation for an employee.

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The expert analyzes the advantages of an organization that offers quality customer service.

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1) This question provides you with an opportunity to analyze the advantages of an organization that offers quality customer service. First, describe what it means to you to provide quality customer service for both internal customers and also external customers. Second, use your critical-thinking skills to explain how quality customer service can impact an organization's entire culture.

There are many advantages associated with organizations' that offer quality customer service, but the most important advantage is the fact that good customer service often results in repeat customer purchases. To understand how customer service impacts the organization, (you) must understand the impact that external customers and internal customers have on the organization. External consumers are comprised of those customers who use the organization's products or services but are not a part of the organization. The external customer is responsible for the bulk of the consumer purchases that occur within the company, which means that their satisfaction is paramount to the business success of ...

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  • MS, Prairie View A&M University
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