Operational management for each service and manufacturing company.
Identify and describe two operational approaches for a service organization and two operational approaches for a manufacturing organization. Then address the following:
a. Analyze the strategic advantages and disadvantages of the operational management approaches for each of the service and manufacturing organizations selected.
b. Describe how the operational approaches support the organization's quality. Differentiate between the quality controls used in service and manufacturing industries.
c. Describe and analyze two capacity constraints for a service and a manufacturing organization. Assess the impact of each of these capacity constraints on the supply chain. Describe how these constraints affect the organization's ability to meet their strategic and quality objectives, as well as customer demands and expectations?
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The response addresses the queries posted in 1725 words with references.
//As per the directions, the section explains about the operational approaches that can be used for service and manufacturing organizations. It discusses the important operational approaches like Customer Relationship Management
(CRM), Enterprise Service Management (ESM), Supply chain Management (SCM) and Decision Making Framework (DMF).\
To serve the different needs and expectation of various customers effectively, it is necessary to implement effective operational approaches, which enable the organization to meet the standards of particular industry. There are various operational approaches for a service and manufacturing organization, which are necessary for increasing the productivity and efficiency of the organization. I have chosen consumer relationship management as an operational approach for service organization and supply chain management for manufacturing organization.
Operational Consumer relationship management: It is used to handle relationship with customers and assists the front office business processes such as marketing, sales and service. Each contact with the customer is added to the contact history of the customer, which can be used later by the employees to analyze information from the customer's database. This CRM practices the data of customer for a number of purposes such as to manage different campaigns, sales force automation and marketing automation.
Enterprise service management (ESM): It is the most important approach used by service organization to achieve competitive advantage in the service industry. It aligns the whole organizational goal into business goal. It implements innovative rules of service within the service organization to provide better solutions.
Supply chain management (SCM): It refers to planning, implementing and controlling all processes in an effective manner. It is an effective approach to manage the movement of raw materials in the organization, different aspects of raw materials into the finished goods and then the movement of these finished goods from the organization to the end users.
Decision making framework (DMF): It is used to assign the resources of manufacturing organization in an effective manner by analyzing different alternatives available to the organization. These resources may be human operators, machines and material handling instruments. With the help of this approach, it is easy for the organization to strategically analyze various alternatives (Learning from Hardware: Design and Technology, 2002).
//After discussing about the various operational approaches, the next section focuses on the advantages and disadvantages of these approaches. This will help to develop a better understanding of each approach. \
Strategic advantages of CRM: there are many strategic advantages associated with CRM such as it personalizes the relationship with customers. It assists every employee to better understand the specific needs of customer in more effective way. ...
The response addresses the queries posted in 1547 Words, APA References.
Manufacturing and Customer Service department of Toyota
This is part of a research paper. The research paper is to apply SIX SIGMA to the Manufacturing and Customer Service department of Toyota. Toyota was chosen due to the current quality problems of their cars.
In the research paper, SIX SIGMA quality improvement should be applied to the Manufacturing and Customer Service of Toyota.
In the Literature Review, please address:
1.- Significance of the topic: Why is it worth studying quality initiatives and quality improvement? Why is it worth studying quality initiatives and quality improvement in the case of Toyota's current situation?
2.- Why is it important to study quality initiatives such as SIX SIGMA?.
3.- What is the relevance of the SIX SIGMA as a quality initiative in today's world?
4. - What are the best practices to make SIX SIGMA successful?
5. - What are some mistakes in implementing or controlling SIX SIGMA?
This literature review should address every single point. Thanks for helping me get started!!View Full Posting Details