Geek Squad: A New Business for a New Environment. The Geek Squad provides help for all computing needs and is impacted by the environmental trends so keep the following questions in mind as you discuss this interesting case.
What are the key trends Geek Squad is facing today?
Why did Best Buys acquire Geek Squad?
The solution describes how its founder, Robert Stephens, started the business. It also shows how the Geek Squad fits in with Best Buys's "ultimate capability of moving products" and "Geek Squad's ultimate capability of moving service".