Do you believe that the most influential person in your business is the customer? How could customers hurt or help your business? Will your employees agree that customers are the most important part of the business?
Do you believe that the most influential person in your business is the customer?
The customer is the most important person in your business from a revenue perspective. They may not be the most influencial. Influence on the business is something that changes the business for the good or bad. Even being the most important from a revenue perspective does not mean the company will focus on the customer. The company may be blindly focused on revenue and neglect their customers. In the recent company I worked for, the company had a model they used - the 3 legged stool - the customer was one of the ...
The most influential persons in business as a customer are examined. The expert determines whether employees agree that customers are the most important part of the business are determined.