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The influence that customers have in an organisation

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The influence that customers have on business activity has increased in recent years. What HRM implications does influence on customers have for workers and managers?

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Customer influence has HRM implications on managers due to the fact that managers will increase or decrease the human resources or staff numbers, based upon the customer purchasing activities. In essence, an ...

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  • Criminal Justice, Elizabeth City State University
  • Master of Public Administration, North Carolina Central University
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