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Airlines Service

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I need help in getting started with the following assignment:

Commercial airlines are part of the service industry. For them, it is critical to make the best of every interaction with the customer.
1. Analyze the key elements of buying commercial airline services.
2. Create a diagram detailing the service delivery process involving the frontline employee-customer contacts before, during, and after the purchase.

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Hello

Kindly find attached tutorial having some ideas, references and content related ...

Solution Summary

This solution analysis and describes Commercial Airlines' Elements of Buying and Service Delivery Process.

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Individual Portion

My part is the clean up crew

The individual portion of this project is for each staff representative to write a 2-4 page proposal that would meet the need for service productivity and greater operational success for their specific role. Consider changes or strategies specific to the job in job requirements, training, staffing, and job design. Use the Library for ideas in the airline industry and beyond to consider job significance, job identity, autonomy, staffing, feedback, job rotation, enrichment, employee empowerment, job enlargement. Explain what cautions, methods, or requirements are needed for any proposed changes to meet ethical and legal standards for managing employees.

I attached the file of Going's service division for review.

Group Portion

Communicate within the Small Group Discussion Board threads about your individual proposals. Then, review each other's response and come to a consensus on the Small Group Discussion Board threads about three key proposals or strategies for each chosen role which would make the biggest coordinated difference in Going's operational success. From your discussion, submit your final consensus as a group in a word document.

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-Discuss the scheduling needs for various systems.
-Discuss issues in manufacturing and service design.
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Recognize situations that present potential ethical and legal issues and develop solutions for those issues.

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