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Airlines Service

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I need help in getting started with the following assignment:

Commercial airlines are part of the service industry. For them, it is critical to make the best of every interaction with the customer.
1. Analyze the key elements of buying commercial airline services.
2. Create a diagram detailing the service delivery process involving the frontline employee-customer contacts before, during, and after the purchase.

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Kindly find attached tutorial having some ideas, references and content related ...

Solution Summary

This solution analysis and describes Commercial Airlines' Elements of Buying and Service Delivery Process.