I need help in getting started with the following assignment:
Commercial airlines are part of the service industry. For them, it is critical to make the best of every interaction with the customer.
1. Analyze the key elements of buying commercial airline services.
2. Create a diagram detailing the service delivery process involving the frontline employee-customer contacts before, during, and after the purchase.
Kindly find attached tutorial having some ideas, references and content related ...
This solution analysis and describes Commercial Airlines' Elements of Buying and Service Delivery Process.
Operations Management for Competitive Advantage
Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate...
Ensures compliance to all FAA maintenance regulations and requirements. Oversees the scheduling of repairs and maintenance. Ensures projects are completed on time...
Many staff in the airline service end feel they are overtaxed while others seem to have little to do. Divide up key airline staffing roles among your small group, choosing one role per person from among the following: cleaning crew, ramp agents, provisioning agents, reservation sales agents, customer service agents, pilots, and mechanics.
My part is the clean up crew
The individual portion of this project is for each staff representative to write a 2-4 page proposal that would meet the need for service productivity and greater operational success for their specific role. Consider changes or strategies specific to the job in job requirements, training, staffing, and job design. Use the Library for ideas in the airline industry and beyond to consider job significance, job identity, autonomy, staffing, feedback, job rotation, enrichment, employee empowerment, job enlargement. Explain what cautions, methods, or requirements are needed for any proposed changes to meet ethical and legal standards for managing employees.
I attached the file of Going's service division for review.
Communicate within the Small Group Discussion Board threads about your individual proposals. Then, review each other's response and come to a consensus on the Small Group Discussion Board threads about three key proposals or strategies for each chosen role which would make the biggest coordinated difference in Going's operational success. From your discussion, submit your final consensus as a group in a word document.
-Discuss the scheduling needs for various systems.
-Discuss issues in manufacturing and service design.
-Use effective communication techniques.
-Apply critical thinking skills to analyze business situations.
Recognize situations that present potential ethical and legal issues and develop solutions for those issues.
Other ground occupations includes airplane cargo agents, baggage handlers, and aircraft cleaners. Airplane cargo agents take orders from shippers and arrange for...
Opportunities also are expected to be good for those seeking unskilled, entry-level positions, such as baggage handler and aircraft cleaner, because many workers leave these jobs and...View Full Posting Details