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Body language

How might knowing body language and the types of messages help achieve our sales goals? Provide at least one example of a situation where you witnessed body language incongruent with the verbal message. How did you reconcile the conflicting information?

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Being aware of body language helps one achieve his or her sales goals by adding emphasis to the message. For instance, making eye contact with the customer helps to show that you believe in your product, and can look the customer in the eye. Sitting or standing up straight, with erect posture helps to portray a positive, professional image, compared to someone who is slouching. Slouching or rolling one's ...

Solution Summary

THis solution discusses the importance of understanding body language in helping to achieve sales goal. It includes an example of a situation in which body language is incongruent with the verbal message. In includes a helpful link.