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1. What are some reasons global teams fail? How might team members overcome communication barriers? Explain your answers.

2. What are some best practices for functioning in a global environment? Be specific.

3. How might a transnational organization's tactics be best aligned with its strategy? What happens when tactics are not aligned with strategy? Explain your answers.

4. Everyone agrees there is a need for the effective communication and sharing or information within the company. It is really easy for a manager to identify the need as well as determine if such communications is occurring. However, it is extremely difficult for managers to implement policies and processes to foster knowledge transfer. The question to the class is what do you do to improve the sharing of knowledge?

5. Meeting together is getting harder and harder in these days of budget cuts. I am a firm believer in the personal touch and insist on as many facts to face meetings with customers and my sales team as possible. While teleconferences and video conferences do take care of the routine activities, they do not build trust and relationships. Unfortunately in this day of highly automated meetings we are losing the personal touch. Any thoughts.

6. Many of you have noted the leadership role of the CEO as identified in the text. Leadership of the team and developing effective communications is a role of management in the global environment as well as the small sole proprietor company in any local community. It is a challenge for any CEO to develop a management team that works together without secrets and games. The open and effective sharing of information is a critical component of success.

The question for everyone is what should the CEO noted here as having managers they don't share information do about this situation?

7. Have your opinions and views changed since the Developing Grand Strategies Simulation? Have new challenges arisen?

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1. What are some reasons global teams fail? How might team members overcome communication barriers? Explain your answers.

Some reasons global teams fail is worth noting. First, they fail to communicate properly in the midst of time zone differences. This could range from a simple email, phone call, conference call, webinar, etc. When any of these occur, people are going to become disgruntled, and not do their work with the best of efforts to help customers get what it is they need or want within the company they work for at that time. Second, language barriers can become an issue because of many people on staff are able to speak a different language, then others may not understand what he or she is saying; hence, many will become frustrated because of it. Third, cultural difference can impact the team as well. If people are originally from those parts of the world, they understand their culture, but not others; consequently, people will get offended as a result.

Team members can overcome these problems by remaining sensitive to others in regards to their culture, language, and to make sure that communication is sought every step of the way. When people do this, then the teamwork is more likely going to happen because individuals greatly care about each other and their position within the company in order for success to occur on a global basis.

2. What are some best practices for functioning in a global environment? Be specific.

Some best practices for functioning in a global environment are crucial to the success of a company. One, organizations chose to align the countries goals with their core values. This means that they keep in mind what their host country desires them to do with the laws and with the customers, and make sure that it works well with that of their business. Two, communication from local to corporate made a difference. When communication occurs smoothly on a regular basis, people realize that they know what is expected of them, and they do it wholeheartedly because of what management wants them to do on a regular basis to meet the needs of customers effectively. Three, they were consistent from all regions. They said and did what they wanted to, but they did not falter from one thing to another in order that individuals are able to get the most out of their experiences and come back loyally as customers or to do their work well as employees. Last, management was self-aware through them respecting various cultures across the globe. They were sensitive, and did everything possible to make sure that needs were met no matter how long it took, and built the ...

Solution Summary

This solution discussed global teams, functioning in a global environment, transnational organization's tactics align with its strategy, effective communication, meetings, leadership and simulations.

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Global Team Based Sales Force

You are one of four regional Human Resources Managers employed by Ace Consulting, an international consulting firm. You have been assigned to the International Sales division. Currently, one HR Manager is assigned to each of the four global regions: the US, Europe, Asia and Latin America. You report to the Corporate HR Director.

It has become apparent to management that their global customers are critical to their future growth. If there is a need to serve any locations of a customer in another region, there is no good contact point or process to handle it. This gets confusing and is not effective for the larger customers. There is a desire to greatly improve the communication and coordination across regions. Top Ace management has decided that the sales force needs to be organized in teams across regions to better serve these critical global customers.

The HR Director has given you and the other three HR managers the task of developing and implementing a new global-team-based sales force. You will need to design the appropriate team make-up, determine the best way to staff these teams, provide guidance on developing a consistent global approach, design the team-building tools needed to establish these teams, and conduct the necessary training. You also need to design a compensation program that will support the team concept, give incentive to the best performers, and maintain a stable workforce.

You are now in a planning meeting with the four HR Managers and the Corporate HR director.

Ace Consulting will need to use approximately 1/2 of their current staff to continue servicing only customers in their own region. The remaining sales force will serve the needs of the global customers that are part of the new strategic direction. Use all materials at your disposal, the Library and the Internet, as well as your own business understanding, to address at least two of the following questions/areas you are discussing in the meeting. Identify the criteria you would use to select members for the global sales teams.

1. Decide which type of team or combination of types of teams would best serve the needs of Ace Consulting. How would you begin to build such a team?

2. How you would begin the process of building trust on these newly formed global teams? How would you compensate for their geographic remoteness? Include ideas from your own experience where you saw good teamwork because team members trusted each other.

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