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Cultural Conflicts

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You are the sales manager for a firm based in the United States that is beginning to market its products to overseas clients. In fact, several groups are visiting your firm, with the first being from Japan. To be better prepared to receive them, you want to do some research on potential areas of cultural conflict. You want to research ways they may act and think as individuals and as groups versus what you normally experience with customers that are based in the United States.
Go to the Web site listed, and answer the following questions:

http://www.super-business.net/Intercultural-Management/292.html and respond to the following:

1. What are some of the particular practices that Westerners need to be aware of when dealing with Japanese business people? The practices to comment on include the following:
2. A Japanese manager's approach when dealing with groups or teams
3. How Japanese social customs may be different than those in the United States
4. In your opinion, how do the different management approaches toward groups and teams (regarding the United States and Japan) add or subtract from potential company performances?

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Cultural Conflict is discussed in great detail in this solution.

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Step 1
A Japanese manager's approach when dealing with groups or teams is that he should recognize the work done by the group and should appreciate the group not individuals. Further, the Japanese manager should avoid conflict or confrontations. Even when negative feedback is to be given he should take care that the negative feedback is provided in a manner that is not offensive to the persons or the group. The Japanese manager should ensure that the group harmony is not disturbed in any way. What is important for the Japanese manager is to maintain group congeniality. He should resolve conflict and should address disagreements in a friendly manner. The Japanese manager should show understanding, sympathy, and consideration for the group members. He should handle every conflict with empathy, decide every dispute with compassion, and should show concern for every team member. For instance, if a team member ...

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