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Diversity problems in the work place

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You are a supervisor in a factory in downtown Brooklyn, a current day melting pot of numerous ethnic, religious, and racial groups. Your department has 2 devout Muslims, a person of Jewish descent, 5 African-Americans, 3 Hispanics, and 5 Caucasian employees. In recent months, tensions have been mounting in the department because of a variety of differences in opinions and values among the workforce. Although departmental output has met the scheduled work, it has done so just barely, and you are convinced your department could do much better. Your boss has indicated that unless the overall plant efficiency improves significantly, he cannot guarantee that some of the factory's work will not be outsourced to a factory in another state or country where the workforce is more homogenous and has less employee tensions.

You plan to meet with your department tomorrow and discuss all this.

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Solution Summary

Discusses issues related to managing diversity in a work setting.

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The first point that I would like to discuss would be the level of understanding, experience and knowledge about cross cultural issues among departmental employees in the organization. I would like to understand the previous experiences, knowledge and attitude of the people in the department about different culture. This understanding would help me in developing appropriate training program to prepare employees for operating in cross cultural business environment. I would like to develop an extensive training program for employees based on my assessment of the employee's skill level, experience and attitude towards other cultures.

I would also like to understand the root cause of conflict, problems or issues being faced by the employees in cross cultural ...

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  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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