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performance measures for customer service representative

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Consider the performance measures that could be used for a customer service representative. What are some methods that could be used in combination for each employee that could be used for an annual performance appraisal review?

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A discussion regarding performance measures that can be used for a customer service representative including some methods that can be used for annual performance reviews.

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One performance measurement that could be used for a customer service representative that could also be used for an annual performance review would be the number of calls answered each day. For example, the quota number for calls answered per day might be a minimum of 80 calls in an eight hour work day. A customer service representative ...

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