You are a Human Resources manager and are looking to fill a Customer Service Representative position. Discuss how you would select "the" person to hire from a list of twenty-five applicants who meet the initial job qualifications. Review the many different selection methods found in organizations today and discuss why you chose the selection methods that you did. Be specific.
Recruitment and selection are two important human resource management activities, which are helpful to build effective human resource in the organization (Cooper, Robertson & Tinline, 2003). This tutorial explains the process that will be used by the company to select "the" person to hire from a list of twenty-five applicants who meet the initial job qualifications. It also discusses the justification that why a particular selection method is selected to fill select the right candidate. Customer service representative job is selected for the discussion of appropriate selection technique.
Selection of Customer Service Representative
Now a day's organizations are hiring customer service representatives in order to enhance customer satisfaction. The main role of customer service representative is to interact with customers on behalf of the company. They are responsible for responding customer complaints as well as to provide product and service information (Bureau of Labor Statics, 2012). After preliminary interview and receiving applicant forms from candidates, the company had selected a list of twenty-five applicants who meet the initial job qualifications. Now, to select a right person on this job, the company will use selection test method and interview ...
The expert examines select customer service representatives.