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Matching Business Service to Meet Customer Demand

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Customer demand for services is generally not uniform during a day, week, or other period of time. What strategies can be used by service businesses to better match the company's capacity to perform services to customers' demand for those services?

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Solution Summary

This solution discusses strategies used by service businesses to better match the company's capacity to perform services to customers' demand for those services.

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The following strategies can be used by service business to better match the company's capacity to perform services to customers' demand for those services:
- Use daily work shift scheduling to better match supply and demand. This can be achieved by comparing past sales to projected sales, and employees are scheduled according to the project need.
- Forecast demand: By looking at the sales history a company can determine employee needs based on seasonal, holiday, ...

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Sally Baldwin, Ed.D
Education
  • BA, University of Southern California
  • MSS, United States Sports Academy
  • Ed.D, Boise State University
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