Recommendation for improving supply chain and quality

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The company

Candbide's vision is to be a leader in all the products it manufacturers. Further, its goal is to provide total customer satisfaction to its consumers by introducing innovative products. It aims to satisfy all the stakeholders of the company by continuously incorporating their inputs in its operations, products and processes. In order to achieve all these goals and its strategic vision to excel in its industry, It not only needs to produce quality and innovative products aimed at total customer satisfaction, but also needs to produce and offer it at a price which is affordable and competitive. It also needs to have proper inventory management and total quality management implemented in the organization.
Canbide is suffering from various problems. Specifically:
1. Customer Service problems at the Denver facility:
Customers desiring to pickup multiple products has now drive from point to point within the plant to pick up each product. There are often waiting lines at each loading point. A second problem is the arrival pattern of trucks to pick up products that materially contributes to gridlock within the facility.
Recommendations:
Denver facility must focus at delighting the customers
One of the most important elements in creating a successful business is having happy, satisfied customers that keep coming back and it also leads to word of mouth advertising
Customers formulate a belief about a company's product/ service based on their experience and available information and knowledge. These beliefs lead to the formulation of an overall attitude about the company (stronger over time). Actions then begin to reflect this attitude. Understanding your customer is one of the most important thing. With all of the advances, shifts, and developments of the business world, one common goal throughout all of the changes remains the same: provide excellent service to your customers. The customer, after all, is the primary reason a business exists and is able to become profitable. First, you must figure out what it takes to have satisfied customers, to retain and attain more satisfied customers in the future.
Providing good service
Every customer ...