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Recommendation for improving supply chain and quality

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Two days before you are scheduled to complete your work on this project, the plant manager at the S facility catches you walking from your rental car. He has noticed that you are a believer in the philosophy of "Don't Treat Symptoms, Solve the Problem". He asks you to attend a virtual meeting to discuss an action plan and brainstorm specific items to implement the recommendations that you have sent to the vice president.

This meeting will be held on the discussion board and you are expected to bring recommendations that address the underlying issues of the various problems.

In your own words, please post a response to the Discussion Board and comment on other postings. You will be graded on the quality of your postings.

Points Possible: 75
Date Due: Friday, May 02, 2008
Objective: Develop a systematic framework for analyzing the behavior of complex supply chain networks and supply chain drivers.
Use effective communication techniques

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The company

Candbide's vision is to be a leader in all the products it manufacturers. Further, its goal is to provide total customer satisfaction to its consumers by introducing innovative products. It aims to satisfy all the stakeholders of the company by continuously incorporating their inputs in its operations, products and processes. In order to achieve all these goals and its strategic vision to excel in its industry, It not only needs to produce quality and innovative products aimed at total customer satisfaction, but also needs to produce and offer it at a price which is affordable and competitive. It also needs to have proper inventory management and total quality management implemented in the organization.
Canbide is suffering from various problems. Specifically:
1. Customer Service problems at the Denver facility:
Customers desiring to pickup multiple products has now drive from point to point within the plant to pick up each product. There are often waiting lines at each loading point. A second problem is the arrival pattern of trucks to pick up products that materially contributes to gridlock within the facility.
Denver facility must focus at delighting the customers
One of the most important elements in creating a successful business is having happy, satisfied customers that keep coming back and it also leads to word of mouth advertising
Customers formulate a belief about a company's product/ service based on their experience and available information and knowledge. These beliefs lead to the formulation of an overall attitude about the company (stronger over time). Actions then begin to reflect this attitude. Understanding your customer is one of the most important thing. With all of the advances, shifts, and developments of the business world, one common goal throughout all of the changes remains the same: provide excellent service to your customers. The customer, after all, is the primary reason a business exists and is able to become profitable. First, you must figure out what it takes to have satisfied customers, to retain and attain more satisfied customers in the future.
Providing good service
Every customer ...

Solution Summary

This response gives recommendation for improving supply chain and quality which includes setting customer service standards, improving communication infrastrucuture, capacity planning

Similar Posting

Supply chain and location planning recommendations

It is time for you to finalize your findings for your boss. He is expecting your "analysis of your division's operations and to produce a plan to improve operations with an eye for reducing costs."

Your boss wants you to summarize our recommendations in no more than 2-3 pages. Include your thoughts on the "laundry list" below.

Should production remain in Mexico or be brought back to the US?
If so, where would you recommend?
Should only part of the production be brought back to the US?
Should production be shifted to Asia (China)?

Should the product distribution network be changed?
Production in Mexico, central warehouse (NAW) in St. Louis, regional distribution centers in Pennsylvania, Georgia, Texas, Colorado, California
Close NAW, ship from Mexico directly to regional distribution centers listed in letter "a" above
Close NAW, create a new central warehouse in Texas near the Mexico plant, ship to regional distribution centers in letter "a" above (with a distribution center in St. Louis/Chicago region)
Close NAW, create a new central warehouse in Texas near the Mexico plant, ship directly to customers.
Hire a professional distribution company to handle distribution.

Should the St. Louis Customer Service staff be decentralized to the regional distribution centers listed above?

Can the sales forecast process be improved? If so, how?

To review the company scenario, open the attached company scenario.doc

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