Customer Satisfaction
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The AI Brainstorming Conference is nearly over. In the closing discussion you will talk about your own personal experiences with companies over the years.
Share a scenario of a company that did a great job of satisfying you (as a customer) and a scenario of a company that fell short of expectations. Explain how you would handle the unsatisfactory situation if it happened at your company.
Select two unsatisfactory customer experiences described by your fellow participants, and explain how you would handle those situations if they happened at your company.
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Solution Summary
This posting discusses how a company brings me satisfaction as a consumer. .. In addition, this posting discusses how two other companies failed to bring me satisfaction.. . .
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STEP 1
Scenario of a company that did a great job satisfying me:
The company is HP-Compaq. The day the hard disk crashed on my computer, I called customer support and described the problem. This call I made at 12. 15 pm and at 4.00 p.m. the company engineer arrived at my place and changed the hard disk. I was impressed by the speed at which the company had reacted to my complaint and had responded.
STEP 2
Scenario of a company that fell short of expectations:
The company was Amazon.com. I had ordered a book on Organizational Theory and even though the website had promised that the delivery would be made within two days, I had not received the delivery ...
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