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Cultural differences in customer service

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Can you think of a time recently when you either encountered someone from a different culture or observed a person from a different culture having difficulty in a customer service situation? Describe the situation, and what you learned from it.

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Solution Summary

A description of a situation where cultural differences caused problems in customer service.

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I live near a lot of horse farms that employ many Spanish speaking people. Those people also work with visitors to the ranch. When my husband's ex wife (Charilie) visited, we went to tour a quarterhorse farm. Charlie is a national champion trail rider and she has quarterhorses as some of her rides. The man who took up and two couples on the tour spoke no English, but his ...

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