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Alternatives to Interviewing System Users

The analysis phase of systems development includes the fact-finding process in terms of the situation pertaining to the system utilization. Mr. X believes that the only way to find facts is to interview system users.

Is this true? Why?

Please suggest ways to find facts and explain how they can help someone collect facts.

Please limit response to the assignment to approximately 700-900 words.

Solution Preview

The analysis phase of systems development includes the fact-finding process in terms of the situation pertaining to the system utilization. While Mr. X believes that the only way to find facts is to interview system users, this is not true.
During the system analysis, the current system is studied in detail. The person conducting this task is named the analyst. The analyst conducts the following activities.
The analyst will conduct a needs analysis which will sum up the requirements of the system from the users and first line managers. The developed system needs to satisfy the requirements identified by the end users and managers. The assessment will happen in the testing phase.
Data gathering is the part of the process in which the analyst uses different tools or methods to collect information.
The analyst may gather information or data from paper documents that are held by the organization. This is a must if the process is being designed to image or otherwise computerize a paper file system. The types of documents that must be reviewed ...

Solution Summary

Many more options for gathering data during system design and analysis are given here in over 650 words.

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