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An ERP Story: Case Study

Please read the following parts of the case.

Bernier, C., Roy, V. and Brunelle, E. (2006) An ERP Story: Background (A). International Journal of Case Studies in Management. 4(1):March.
Bernier, C., Roy, V. and Brunelle, E. (2006) An ERP Story: Troubles Ahead (C). International Journal of Case Studies in Management. 4(1):March.
Bernier, C., Roy, V. and Brunelle, E. (2006) An ERP Story: Epilogue (D). International Journal of Case Studies in Management. 4(1):March.

Use information from the course background readings as well as any good quality resource you can find. Please cite all sources and provide a reference list (use APA format) at the end of your paper.

Your answer to the following will be assessed:

What were the main causes of the difficulties with the project at Aux Bons Soins?

What were the key elements that led to the success of the project at Aux Bons Soins?

Solution Preview

Step 1
The main cause of difficulties with the project at Aux Bons Soins is that several users from the functional departments, mainly finance and accounting, feel excluded from the beginning. It seemed that the project manager was only concerned with delivery times and deadlines. The project manager focused only with the technical implementation of ABC. There was lack of cooperation from the functional departments. There was political resistance from the groups. There was a confrontation between user groups and IT function. The project leader was not effectively managing the different dimensions of the project. There was resistance from the user groups because they felt that they had little control over the IT project. The IT function was imposing decisions on the functional users and ...

Solution Summary

This solution explains the Aux Bons Soins case study. The sources used are also included in the solution.

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