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Support Personnel: Non-technical explanations, good technical leadership

Why is it important for a technology manager to be able to explain things in non-technical terms?

What are some examples of projects that have failed due to a lack of good technical leadership?

What do you think are some of the characteristics a good technical support employee should have?

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Support Personnel

Why is it important for a technology manager to be able to explain things in non-technical terms?

It is extremely important for a technology manager to be able to explain things in non-technical terms because there are many occasions when users feel very uncomfortable listening to technical explanations that they cannot understand. It makes users feel more at ease if you are able to translate the techno-world into layman's terms. It also brings the manager into a more touchable realm. IT managers normally have to attend many meetings where there are department heads that are not familiar with technology and want to be able to understand the answers the manager will be giving to the questions they may have about technology. Here are some tips about talking on a ...

Solution Summary

The discussion provides answers as to why it is important for technology managers to be able to explain things in non-technical terms. This discussion includes examples of projects that failed due to lack of good technical leadership. Characteristics of a good technical support employee are given.

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