Leadership Development: Responsibilities as a Leader
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As you continue to develop in your career, you will find that your responsibilities as a leader will increase. You will be tasked with many different jobs, such as managing conflict, handling communication challenges among your team members, or addressing organizational communication needs. As you know, no employee likes to speak up only to have his or her ideas not taken seriously, or to confront others about their working styles, or to face uncomfortable gossip among coworkers.
Develop a summary that includes multiple ways to handle the three situations below
Discuss communication styles and barriers and the conflict and negotiation process involved in handling the three situations. For each storybook, describe the strategy or strategies you would apply in these situations.
Consider the following as you complete the assignment:
Communication Challenges Storybook: A Get Your Team to Talk to Each Other Adventure:
• How would you react when a team member is being vague and trying to spin bad news to sound more positive, thereby making it harder for the team to actually approach and resolve the issue?
• How could you encourage someone to continue to voice his or her opinion or to share an idea when you know he or she is hesitant to do so?
Breaking the News Storybook: A Tell Your Team About Downsizing Adventure:
• As a manager, how would you relay an important negative message with as little impact on your team as possible? Why would you choose this method?
• What is the best way to handle gossip before it spreads?
• How might you handle your team's feelings after a negative situation has occurred that does not directly affect your team but affects others around them?
Conflict Management Storybook: A Get Your Team to Talk to Each Other Adventure:
• What strategies would you use to help your team alleviate stress caused by deadlines before any conflict arises?
General question for all three storybooks:
• Think about a personal situation from your work experience that is similar to each storybook scenario. How would you approach the situation differently based on the principles you learned in the storybooks? How might the results change?
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I would react to a team member that is being vague and trying to spin bad news around to sound more positive, by informing this team member that it is totally acceptable for that individual to provide the bad news exactly as it has happened. In addition, I would inform this individual that it is actually to the benefit of him and the other staff for that individual to provide the exact facts of the matter, due to the fact that this would be much more helpful in helping us to be able to resolve the problem effectively. I would also informed this team member that we appreciate that they are trying to break the news more softly to us, but the facts would be much more helpful to us in these situations.
I would encourage someone to continue to voice their opinion when they are hesitant to do so, by first informing this individual that their opinions are just as valuable as the opinions of any of the other individual's on the team. In addition, I would inform this individual that none of the team members will be allowed to chastise them for contributing their opinion, and that we will all be respectful of the opinions and contributions of others on the team. I would also make it imperative that this individual understand that there is no such thing as a dumb answer, but just an answer that may be from a different perspective than that of another individual, so their contributions are welcomed.
I would relay an important negative ...
Education
- Criminal Justice, Elizabeth City State University
- Master of Public Administration, North Carolina Central University
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