Hyperlink Systems: Leadership Styles
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Please help with the following role play. This role play is found in the following text book: The Leadership Experience, third edition by Richard L. Daft.
Leadership at Work
Follower Role Play
You are a production supervisor at Hyperlink Systems. Your plant produces circuit boards that are used in Nokia cell phones and IBM computers. The hyperlink is caught in a competitive pricing squeeze, so senior management hired a consultant to study the production department. The plant manager, Sue Harris, asked that the consultant's recommendations be implemented immediately. She thought that total production would increase right away. Weekly production goals were set higher than ever. You don't think she took into account the time required to learn new procedures, and plant workers are under great pressure. A handful of workers have resisted the new work methods because they can produce more circuit boards using the old methods. Most workers have changed to the new methods, but their productivity has not increased. Even after a month, many workers think the old ways are more efficient, faster and more productive.
You have a couple of other concerns with Harris. She asked you to attend an operations conference, and at the last minute sent another supervisor instead, without any explanation. She has made other promises of supplies and equipment to your section and then has not followed through. You think she acts too quickly without adequate implementation and follow-up.
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Questions:
1. You report directly to Harris and are thinking about your responsibility as a follower. Write specifically how you would handle this situation. Will you confront her with the knowledge you have? When and where will you meet with her? What will you say? How will you get her to hear you?
2. What style?Effective, Conformist, Passive, Alienated?best describes your response to this situation? Referring to Exhibit 7.3, which strategy would you like to use to assist Harris?
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Solution Summary
Based on the scenario of Hyperlink Systems and Leadership Styles, this solution addresses several dimensions, such as how to handle this situation, whether or not to confront her with the knowledge, when and where to meet with her, what to say, and how to get her to hear you. It then identifies what style this response reflects: effective, conformist, passive, or alienated.
Solution Preview
1. You report directly to Harris and are thinking about your responsibility as a follower. Write specifically how you would handle this situation. Will you confront her with the knowledge you have? When and where will you meet with her? What will you say? How will you get her to hear you?
To be an effective follower, a person would engage in critical thinking and participation. First, this person would critically examine the situation and the alternative courses of action and the consequences of each to decide on the right action to take to solve this problem.
As a case in point, after this critical analysis, let's say you decide to confront her with the knowledge that you have.
It is important to resist the urge to vent to others prior to speaking to her. This often intensifies the emotions; it also creates gossip to escalate the problem. If you need advice, however, it is often wise to consult with a mentor or one trusted friend in the office who is ...
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