TQM Models and Methodologies
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I am writing a paper on manufacturing TQM models and methodologies for my organization which is Aerospace manufacturing and need some help on the following.
Assume that you are an expert on the selected TQ model/method. Prepare a 1,050-2,000-word paper defending your selected TQM model/method in which you identify a specific TQ model/method and present it to your organization's leadership so that they can incorporate it into the organization's strategic planning process. Possible models include:
a. Continuous quality improvement (CQI)
b. International Organization for Standards (ISO 9000 and 14,000)
c. Value chain analysis
d. Six Sigma
e. Lean manufacturing, or service
f. Theory of Constraints
g. Just in Time (JIT)
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Continuous quality improvement (CQI)
Applicability of Quality Management
One of the most important elements in creating a successful business is having happy, satisfied customers that keep coming back. Satisfied customers recommend your product or service to family, friends, and associates. This can be achieved by the customer driven quality. "Quality" is continually evolving, an emerging consensus includes Continuous Improvement and Learning: Continuous improvement and learning refers to both incremental and "breakthrough" improvement, and applies to both the individual and organizational levels. Improvement and learning can be directed toward better products and services, to better processes, and to being more responsive, adaptive, and efficient.
The companies should use the statistical and managerial concepts. They all are very useful tools and used time and again by the organizations. We can apply various principals from various quality gurus:
Joseph M. Juran
* Quality control must be an integral part of management
* Quality is no accident
* Quality must be planned
* There are no shortcuts to quality
* Use problems as sources of improvements
Philip B. Crosby
* Quality is conformance to requirements
* Quality is achieved through prevention, not appraisal
* Quality standard is zero defects, not just acceptable levels
* Quality is measured by the price of non-conformance
Kaoru Ishikawa
* Quality is a companywide issue and must be an all-pervasive influence on the way every aspect of business is conducted
* 7 simplified tools of quality control to be used by all the people in an organization
* Quality circles
Need of TQM
Corporations that treat environment with respect leave little waste for the environment to consume, have efficient processes, low energy costs, high degree of recycling, high product quality, high social standing and high levels of customer satisfaction. It becomes a Win-Win Strategy for the corporate enabling them to improve their environmental or social record while reducing costs and/or increasing competitiveness and productivity. TQM helps in improving competitiveness and productivity.
After deep contemplation, I will suggest that Continuous quality improvement will be most appropriate. One of the proponents of this is Dr. Juran.
Dr. Joseph M Juran was instrumental in adding the human dimension to quality, merging quality and management. His work resulted in what we call TQM.
Juran, Joseph M. One of the ...
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