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The Blitz International Case

A departmental store, Blitz International, has hired you to design their new shopping portal.

You are planning to incorporate user computer experience into the design of the shopping portal. What are some of the questions that you might want to ask to get an understanding of the level of computing knowledge of the users? Explain how you will use that knowledge in the design of the site.

Solution Preview

I would run a focus group and request at least the following information in designing my web portal:
1) How much do you use the internet?
2) Do you buy off the internet?
3) How many online purchases have you made in the past month? Year?
4) What items do you shop for mostly?
5) What would you like to order but haven't been able ...

Solution Summary

The solution examines planning to incorporate user computer experience into the design of a shopping portal for a departmental store. The questions you might want to ask to get an understanding of the level of computing knowledge of the users are given.

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