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Cross-Cultural Management

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Question: When conducting business globally, managers often must modify their strategic approaches in the course of conducting business in different countries. Identify a situation where this would be the case and discuss the steps you would take to ensure that your team was prepared for cross-cultural interactions in this situation.

Question: Cultural 'mishaps' do occur in the process of conducting business on a global level. Oversights, when considering cultural norms and values in other countries, have caused public embarrassment to numerous companies. Identify an example of this and discuss different alternatives that could have produced other outcomes.

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Question: When conducting business globally, managers often must modify their strategic approaches in the course of conducting business in different countries. Identify a situation where this would be the case and discuss the steps you would take to ensure that your team was prepared for cross-cultural interactions in this situation.

A situation in which managers often have to modify their strategic approaches in the course of conducting business in other countries is important. An example of this is when a team comes in to the country of China, and does not know the language. They can easily become embarrassed during this entire process. In China, two languages are ...

Solution Summary

This solution dealt with ways to manage others in a cross-cultural environment as well as how to handle and prevent mishaps.

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1. What is the benefit of cross-cultural management when being exposed to a diversity of ethnic groups?

There are several benefits associated with cross-cultural management which include the following:

? Learning about and from various ethnic backgrounds-innovation often stems from the inspiration we acquire from people who may be different than ourselves.

? Working with people who posses different personalities than your own- it is enlightening to gain a fresh perspective on concepts, organizational functions, or the issues of life through someone else's viewpoint. In most cases, individuals from other countries may have a unique approach for solving problems that may or may not be apparent to someone from the U.S.

? Ability to learn about different cultures-learning about different cultures will enable management or employees to broaden their scope of understanding and knowledge about various ethnicities.

? Break down communication barriers-"All of us have certain barriers such as preconceptions, prejudices and stereotypes that obstruct our understanding of other people. Cross cultural training demystifies other cultures through presenting them under an objective light. Through learning about other cultures, barriers are slowly chipped away thus allowing for more open relationships and dialogue." (Payne, 2009)

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