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Translating Strategy into HR Policies and Practices Case

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Translating Strategy into HR Policies and Practices case: The Hotel Paris Case

Q1. Given the hotel's stated employee preferences, what recruitment sources would you suggest they use and why?

Q2. What would a Hotel Paris help wanted ad look like?

Q3. How would you suggest they measure the effectiveness of their recruitment efforts?

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The solution discusses translating strategy into HR policies and practices case.

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Translating Strategy into HR Policies and Practices case: The Hotel Paris Case

Hotel Paris aims for product differentiation by providing superior guest service through its competent and qualified employees. In attaining this goal, the company would either attract new guests or would maintain regular guests who would stay longer and return and avail of the services more frequently. These would result to higher revenues and consequently higher levels of profitability.

Suggested recruitment sources given the hotel's stated employee preferences

The case indicates that the company intends to have and/or recruit employees who are customer-oriented. These are the kinds of employees who would be very much concerned with employee needs, who can have the initiative to ensure that guests are satisfied, and can go to the extent of rendering services that exceed expectations.

Considering the hotel's employee preferences, the company may use the following strategies and sources:

1. Recruitment through referrals of partners, managers, or existing employees.
Partners, ...

Solution provided by:
Elisa Valdez, PhD
Education
  • Bachelor of Science in Business Administration, University of the Philippines
  • Master in Business Administration, Saint Mary's University
  • Doctor of Philosophy in Education, University of the Philippines
  • Doctor in Business Adminstration (IP), Polytechnic University of the Philippines
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