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Important Human Resource Skills for Supervisors

1. Demonstrating Communication Skills
2. Determining Effective Orientation and Training Methods
3. Improving Productivity for Teams
4. Conducting Performance Appraisals
5. Resolving Conflict
6. Improving Employee Relations

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Demonstrating Communication Skills
Supervisors must be able to keep eye contact with the employees. Second, the supervisors must appear as transparent as possible. Third, the supervisor must be interested in the activities of every person. Fourth, supervisors must dress properly because it communicates a strong message to the workers. Fifth, the gestures and movements must be appropriate to the position. Sixth, the supervisor should maintain facial expression that reflects the importance of formal communication. Seventh, the supervisor should demonstrate strong enthusiasm towards the subject that is being communicated. Eight, the supervisor should speak in a clear and strong voice. There should not be too many hesitations. Nine, if needed show the workers charts, drawings and documents. It improves credibility. Ten, only a person with good communications skills is likely to be appointed to the position of a supervisor. See the description below.

The following is taken from the website:" "They seem to be way better at using technology than older people. It's actually the content that is missing," said Vargulish, a training administrator at the Latrobe-based global tooling company. "A lot of them don't know what to say at all, and that's not good."
Communication skills often top the list of qualities employers seek not just for entry-level jobs but for executive and blue-collar positions as well. But the qualities persistently are at the bottom of what potential recruits bring to an interview. When the National Association of Colleges and Employers recently asked employers what skill was most lacking in college job candidates, good communication skills was first.
David Reese, president of Reflex Staffing and a retired human resources executive with Bayer Corp. and PNC Bank, recalls interviewing MBA students on campus and asking one who had significant work experience to describe his ideal job.
"His answer was, 'I don't know. I haven't found it yet,' " Reese said, adding, "he didn't find it with my employer, either."
Reese also remembers asking a market research candidate to describe her strongest set of skills. Her memorable answer: "My computer illiteracy." Then there was the time an aspiring executive told Reese he was "an experienced manager, defective with both entry level and seasoned professionals."
Kennametal's Vargulish said students often fumble their words at career fairs and are too shy to look her in the eye and offer a handshake and hello. The awkwardness also can show up among new employees in the office, she said.
"They are so used to using a BlackBerry, instant messaging their friends, that a lot of them don't understand how to create a formal company memo to their boss or a group of executives," Vargulish said. "A lot of them don't understand how to use the telephone, which is kind of odd. It's not so much using the technology as knowing what to say."
Paul Baruda, president of a professional reference checking service in Rushville, Ind., has lost count of how many times otherwise qualified people have been dropped from further consideration for employment because they couldn't "say, 'Boo!' to a goose.""

2. Determining Effective Orientation and Training Methods:
The usual method for orientation is to expose the employee to the organization. Moreover, senior executives and HRM personnel address him in the training sessions. In addition, he is given some time in most of the departments of the company. Finally, he is given some time in his own department to understand the working of his job and his function.

Training methods are on job training where the employee is trained about the practical aspects of his job. In addition, there is formal class room type training to impart the formal training. Further there is the interpersonal relationship training that is used to allow the employee to communicate well with team members and the customer.
The employees are taught by different methods like lectures, simulation, games, workshops and computer exercises. As the distance among employees is increasing ...

Solution Summary

This posting discusses important HRM skills.. . It describes conflict resolution, communication, orientation and performance evaluation skills.