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Developing Effective Healthcare Management Practices

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You are the newly appointed department manager. Your department has not been performing well, and you have been investigating why. You soon realize that the firm has had no formal performance appraisal system. Supervisors that need to do a better job have not been receiving any kind of formal feedback.

To correct this situation, you will begin by creating a performance grading form that will be used to assess the front-line supervisor's performance. Create a form that includes areas the supervisors should be graded on and the relative weight or importance assigned to each category. For example, should 30% of the weight be assigned to communication skills versus 20% for coaching skills?

You want to make sure that the grading form reflects what you feel are the indicators of a good front-line supervisor's performance.

Create the form including the relative weights of each category and the grading scale to use (for example, for grading criteria you could use 1-9; low, mid, or high; or poor, mediocre, average, or excellent). Justify why you chose those criteria and why you assigned particular weights.

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Solution Preview

Please see the attachment for performance grading form.

Justification for the performance grading form is as follows. There are five categories that have been included in the form. Since one the most important responsibility of the supervisor is to communicate, Communications skills has been placed the first category and has been given a weight of 30%. The supervisor must communicate the human resource objectives such as selection, orientation, training, and scheduling. Communications is important. In health care settings the supervisor must be able to communicate in reviews the productivity, quality of health care, and customer service standards. For example, if there is a sudden lapse in service provided, the supervisor must be able to accurately report the incident and the lapse to the reviewing committee. The supervisor is also required to provide information relating to annual budget, monitor expenditures, ...

Solution Summary

The answer to this problem explains how to develop efficient health care management practices. The references related to the answer are also included.

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