Human Resource Management
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You work in the Human Resources department of your organization. You have been charged with recruiting a manager for a department within the Services division. The Vice-President of the Services division stresses to you that "This department hasn't had a good manager in years. I need someone who can take charge, organize things, and get people motivated and working again."
Based on her comments/expectations and your knowledge of management functions, behaviors and skills, draft the following:
* A list of five to ten questions that you will use during the interview process that go beyond the information you can gain from the candidate's application or resume. These should give you insight into why the candidate can fulfill the requirements outlined by the HR manager.
* A description of the types of characteristics and experience that you will look for in the candidate. Be specific, include the various management functions and roles that this individual must have experience with as well as the skills they must possess to be effective.
Remember to use the Library or other Web resources to support your argument. Be sure to cite your sources using the correct standard of APA.
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Solution Summary
The response address the queries posted in 877 words with references.
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The response address the queries posted in 877 words with references.
// Due to services' unique characteristic of intangibility and importance of customer-employee communication, the marketing of services requires Managers to possess knowledge of various approaches. In this paper, we will discuss about these qualities, as well as, outline few questions, which a Recruiter should keep in mind; while, selecting a candidate for service division of a firm. //
Introduction
Service management differs from the management of other businesses. In services, apart from the quality of service provided, customers also value the experience that they get. The unique feature of services makes it essential for the Managers to adopt different approaches for marketing services. Generally, the role of Service Manager is considered to be limited to advertising, sales promotion and public relation with few extending it to customer service (Gilmore, 2003). But a Manager from a service sector too has to perform the roles expected to be performed by a Manager of any other segment of business i.e. to organize, plan, lead, motivate, control and coordinate.
For selecting a Manager for service division, it is important to test a candidate's personality and behavioral traits and his/her leadership and motivational skills, which can stand as an ...
Education
- MBA (IP), International Center for Internationa Business
- BBA, University of Rajasthan
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