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Career Development Interview

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Interview a relative or friend regarding their current development. The interview should:
1. Identify the current career development stage this person is in.
2. Identify a special career management challenge this person is facing.
3. Discuss how their current employer is helping them deal with this career management challenge.
4. Evaluate the employer's response to the career management issue.
5. Suggest how the company might better help him or her deal with the issu

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Interview candidate: Airline Customer Service Representative (on-site at a large, metropolitan airport)

1. The candidate has been in the position for five years. Her current career development stage is considered mid-point in this job classification's salary scale and she is interested in pursuing a management role. The Customer Service Representatives report to a Shift Supervisor (as the airlines operates at the airport 24/7, there are several supervisors assigned to each airport). The Shift Supervisor is responsible for scheduling Customer Service Representatives, evaluating performance, investigating customer complaints and determining discipline if warranted, ...

Solution Summary

This solution is over 400 words and provides a career development interview, which addresses five questions, such as what stage an employee is in, what challenges they face in career development, how the employer can help them overcome the challenges and suggestions for success. The solution is provided from the perspective of an airlines customer service representative whom wants to pursue career development into a supervisory role.

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Based on her comments/expectations and your knowledge of management functions, behaviors and skills, draft the following:

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I need help with this task. I need ideas and suggestions. Thank you.

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