Explore BrainMass
Share

Human Resource Management

This content was STOLEN from BrainMass.com - View the original, and get the already-completed solution here!

Scenario:

Your company, Rick Auto Enterprises (RAE), is upgrading its legacy billing system. The system was installed originally over ten years ago, and has been upgraded according to the vendor's schedule, each one taking 9-12 weeks in duration with a team of 2 full time employees (FTE's).

RAE will be doing a major upgrade now for the new web-based version of the system, in addition to the mainframe legacy system update. It is anticipated that this upgrade will take 16-20 weeks in duration; however, everyone has agreed that a more formal scheduling process should be completed which may change the duration estimate. The project will involve significant changes to existing business processes, changes to existing jobs, as well as the creation of several new positions. Customers as well as auto brokers will be able to view and pay their bills on-line, accessing a billing customer service agent when needed. This change, which will affect the billing, sales, and customer service departments, is expected to reduce costs, improve customer satisfaction, and reduce the number of days for outstanding accounts receivable. The existing customer service staff has some proficiency with web applications, but the billing and sales staff does not.

To date, the Billing Department has owned the applications, and the director of the department has been the sponsor for all upgrade projects. For this upgrade, however, the chief operations officer has indicated that the Customer Service Department also needs to play a major role. It will be up to you to determine the project sponsor and steering committee structure and participants. You will do this during the initiation phase.

Congratulations, you have been chosen to be the project manager; you will be on the project 30 hours a week and your rate is $150 per hour. You have significant experience with the system and have managed previous upgrade projects. You have acted as a business analyst, developer, and tester for projects on this package in the past. You will select your team, which will consist of several IT staff, supplemented by staff from the vendor. You have been told you can have up to 2.5 RAE FTEs, in addition to yourself, for the duration of the project. (The list of available people is described in the Phase Two task.)

The vendor's role is to be determined by you; their consultants cost $165 an hour for business analysts, $135 an hour for technical architects, $110 an hour for programmers or testers, and $100 an hour for instructional designers, trainers, or technical writers. You have a budget of $125000.00 for vendor resources. You may supplement your team with vendors based on the holes in your RAE team. For example, you may choose to have the vendor provide programmers if you choose not to have any of the internal staff provide programming resources, if your budget permits.

You will follow your organization's standard methodology for a package upgrade. Part of that process includes the development and delivery of documentation and training materials--a responsibility generally filled by the RAE IT training group. You have access to .5 FTE for the duration of the project to develop and deliver the materials. The person with the most experience on the package and current training/documentation will be unavailable to the project due to other projects; however, the vendor has adequate materials that can be purchased for an additional $8,500. You will need to determine the training needs, analyze the costs associated with each option, and determine the project's scope.

With this version, the vendor also has another software add-on that supports the integration of your existing customer service system with the billing system's customer service functions. There is not a decision yet as to which customer service system will be used, whether or not they will be integrated, and the extent to which customer databases will be integrated (if at all). According to the vendor, the installation of the add-on will cost $45,000 and take an additional four weeks.

Assignment
Deliverable Length: 2000-2500 words

Select your team from the following people:

Dora is available for 30 hours a week, at $125/hour. Pat was involved in several upgrade projects for this package and can act as business analyst, developer, or tester. Dora is very comfortable with the legacy system and does not see the benefit of moving to the web-based version. She feels that the end-users do not fully utilize the functionality they already have and will not use this new functionality effectively.

Terry is available for 24 hours a week, at $110/hour. Terry was involved in the original installation and every upgrade since then. She tends to be in developer or tester roles for this system, but acts as business analyst for other systems. She is very excited about the web-based package and the functionality it provides. She is concerned that the end-users do not have the computer savvy to use it.

Robin is available for 40 hours per week, at $165 per hour. She was involved in the last two upgrades as a business analyst, and has been trying to become involved in other systems and business areas. She was actively involved in the development of a custom web-based application as a programmer. This was considered a skills development opportunity since her web programming skills are not strong.

Robert is available for 24 hours per week, at $80/hour. He is new to the IT department; he was previously a customer service representative. He just completed undergraduate degree in computer science, and has experience with web programming and software testing techniques.

Jan is available for 24 hours per week, at $115/hour. Jan is also new to the IT Department. She was previously a consultant and was on process re-engineering projects, including several for billing functions. She previously worked with the web version product of the vendor's competitor.

Create a total of three (3) job description roles one for an end-user, business analyst, and team leader. For each role, describe the main responsibilities, and identify the skills that are needed. Explain why you have chosen each person for their role.

Please supply references:

© BrainMass Inc. brainmass.com October 24, 2018, 11:36 pm ad1c9bdddf
https://brainmass.com/business/human-resources-management/199260

Solution Preview

The response addresses the queries posted in 2392 words with references.

// Job description is an important process in Job Analysis. Here, we have to consider the role of Business Analyst, Team leader & End user for writing job description for Rick Auto Enterprises (RAE). Before elucidating job description, we have to include a short introduction; wherein, we'll describe about the process.//

Introduction

The most common end product of a job is a documented job description. It is a natural outcome of job analysis and can be described as documentation of the results of job analysis. If the job description is based on the findings of an analyst, the feedback on the initial draft has to taken from the incumbents and the supervisors and incorporated in the final draft. The job description describes in detail the various aspects of a job like the tasks involved, the responsibilities of the job and the deliverables. It also describes the setting and work environment of the job. As explained earlier, job descriptions are used in recruitment, training, performance appraisal and wage and salary administration (Mamoria & Gankar, 2002).

A new employee should be able to ascertain the extent to which the job description can help in understanding the job and its basic requirements. The employee, who is new to the job and his tasks, responsibilities, etc., can use his own experience with the job description and his job to assess the validity and accuracy of the job description. As the operations in an organization keep changing in response to market demand and technological changes, jobs and their descriptions also change. An old and outdated job description becomes redundant and irrelevant in an organizational context. It would be of no use for any of the HR activities for which it is normally used for. Hence, job descriptions have to be updated as and when major changes take place in responsibilities, relationships or tasks (Mamoria & Gankar, 2002).

// Above we have discussed about the process of job description. Now we'll talk about individual roles. Firstly, we'll write about the Role of Business Analyst.//

Role of Business analyst

The needs and requirements of the client are studied by a business analyst in order to assure that all the requirements are aligned with the project manager. Change management is one of the main fields for the business analysts. The manager of a project needs assistance of the business analyst. The basic difference between the business analyst and the project manager is that a business analyst covers a part of the project whereas a project manager is responsible for the complete project.

The main role of a business analyst is to observe and analyze the complete information related to a problem or a task. A business analyst is one who identifies that the information is worth using or not. The related results or outcomes of a particular task are recognized by the business analyst. The feasibility of the project and project related activities is assessed by him. The business department and technology is united to generate results by a business analyst (The Role of a Business Analyst, 2007).

The challenges and the issues related to a business are identified and resolved by the analyst. The major role of a business analyst can be seen in the SWOT analysis of a client organization. A proposed solution is obtained after reviewing and editing various requirements and process.

// We have discussed the role of Business Analyst. Now, we'll talk about the responsibility and skills of this job position, in order to complete the job description.//

Responsibilities

A business analyst is one of the major key persons for the successful completion of a project, such as to upgrade the legacy billing system by Rick Auto Enterprises. The responsibilities of a business ...

Solution Summary

The response addresses the queries posted in 2094 Words, APA References

$2.19
See Also This Related BrainMass Solution

Human Resource Management

Describe the HR roles and responsibilities in an organization with which you are familiar. Explain how and where HR fits in your organization. Attach a copy of your organization's organizational chart, if available, to your paper. Use interviews with your HR representatives or staff persons, Web site articles, Electronic Reserve Readings (ERR) articles, and/or HR journal articles to support your paper

I have an organizational chart, but my company only has 18 employees and we have no HR department, and my last job was in the Army and we had no "HR" department in that organization either. So I have no experience with HR.

View Full Posting Details