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customer-centered strategy

How can a manager ensure that job evaluation or skill-/competency-based plans support a customer-centered strategy?

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A manager can ensure that job evaluation or skill-competency based compensation plans can support a customer-centered strategy by providing fair and competitive pay rates or remuneration plans to employees that not only motivate them to achieve higher productivity, display strong customer service skills and ...

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How can a manager ensure that job evaluation or skill-/competency-based plans support a customer-centered strategy?

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