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Consulting (Business Management)

1.Each step leading to the implementation of a solution is an opportunity to engage the client, reduce resistance, and increase the probability for success. Out of the 12 steps (pg 33-38) on the attachment which two or three steps would one consider to be the most important? Explain your response.


Techniques Are Not Enough

MANY PEOPLE learning consulting skills look for techniques and procedural ways to be more effective as consultants. But there are special demands of the consulting role that transcend any specific methods we might employ and that contribute to our effectiveness no matter what our technical expertise. A unique and beguiling aspect of doing consulting is that your own self is involved in the process to a much greater extent than if you were applying your expertise in some other way. Your own reactions to a client, your own feelings during discussions, your own ability to solicit feedback from the client?all are important dimensions to consultation.

In acting as a consultant, you always operate at two levels. One level is the substance, the cognitive part of a discussion between yourself and the client. The client presents a certain organizational problem. Perhaps it's the need for training, improving the skills of people in an organization. Perhaps it's how the organization makes decisions. The problem may be one of furnace design?or financial controls.

The substance level is the problem-solving, rational, or explicit part of the discussion, where you are working on what I call the technical/business problem. At the same time and at another level, both you and the client are generating and sensing your feelings about each other?whether you feel accepting or resistant, whether you feel high or low tension, whether you feel support or confrontation. So, the relationship of the consultant to the client during each phase is a second level of data that needs attention.

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The twelve steps presented are important because they all ensure that all aspects of the task that formed the reason behind the need for a consultancy service. The step-by -step procedure was very comprehensive and was greatly focused on how the problem will be addressed, not only through the effort of the consultant, but more importantly, with the commitment, engagement, and support of the organization, particularly the client who may be the manager, the head of the organization, or any concerned officer of the organization who is directly responsible and accountable of the project.
While all the steps are important, sequential, and are interrelated with each other, the following are considered the most important:
1. Defining the initial problem
It is important that the issue or the concern that must be addressed is correct and clear. By ...

Solution Summary

Consulting for business management are examined.