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Help desk manager training program

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Outline a training program that will ensure that the new manager is properly trained and qualified to perform their new duties. Keep in mind that this person has little or no managerial experience, so they will need to be trained in the policies and procedures of the company, but might also benefit from managerial training through outside workshops.

In your outline, respond specifically to the following questions:
1. What are the needs of the training?
2. What are the objectives of the training?
3. How will the training be delivered and in what way?
4. How will you ensure that the training is transferred to the job?
5. How will you measure the training's effectiveness?

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Solution Preview

It seems that the paragraph at the beginning of your posting really will assist with providing some direction for the five questions asked. Below I have provided some things to carefully consider while developing your outline that, hopefully, will help lead you in the right direction.

1. What are the needs of the training?

When answering this question, according to the explanation, you will need to consider how much this particular individual does or does not know about management in general. It states that he/she does not have much in the way of management experience and will also need to be introduced/trained on the policies and procedures of the company. Perhaps consider outlining what some of those policies and procedures for the company might be specifically, as well ...

Solution Summary

This post demonstrates an outline of a training program, including what the needs of training will be, what the objectives are, how the training will be delivered, and how its efficacy will be measured. Over 500 words.

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Create a WBS for PSCHSE Manufacturing Company: focus on the CRM implementation

See the attached format for the table.

You are a manager at PSCHSE Manufacturing Company, a company that produces plastic storage containers and sells them to the home consumers through home sales events. At the company's quarterly meeting, the head of marketing described a new product that is to be introduced in the first quarter of the next fiscal year, approximately 9 months from now. She also announced a major initiative to implement a new marketing and customer service program that will greatly increase market penetration and enable sales to the home consumer. Part of that project will require a new customer relationship management (CRM) system. A solution evaluation and selection project has already happened and a CRM system has been chosen. You are from the marketing department and will be managing the entire initiative, including the new CRM system. Ben, from IT, will be the team leader for the CRM application implementation.

You were talking with Ben about some of the projects he has led, wanting to get to know his management style better. You were discussing what went well and what did not go so well with one of his last projects. Ben said he had a problem setting realistic dates with the sponsor. It seemed that every time he set the date for a milestone, someone on the team would tell him about more work that needed to be done that moved the milestone out. Ben had to keep going back to the sponsor with revised dates, thus pushing the project end date out longer. You asked him for a copy of his project schedule so you could get a sense of how he builds them. You also wanted to get an understanding of the solution delivery life cycle that he will use.

You are starting to create the project's WBS, focusing on the CRM implementation. Using the library, create a WBS for this part of the project, being sure to define the phases and the deliverables created in each phase. Choosing 1 deliverable, define the activities needed to create that deliverable. Also, define the dependencies between each of the activities.

Use Microsoft Project to document the project's WBS.

Include a brief but specific appraisal of the usage of Microsoft Project as a tool for estimation and how this technology assists in project planning.

Additionally, prepare a document with instructions as to the appropriate view to communicate the WBS to Ben and his team.

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