The operational department of FlyMeAway airlines just contracted you as a consultant. The organization is seeking ways to improve its operations, which are located within the United States. The company has no international flights.
Describe 1 technique that you would recommend to the organization to improve productivity.
What productivity improvements to the organization could be realized with the implementation of your recommendation?
Support your decision with clear analysis as to why this is the best technique to be used.
FlyMeAway Airlines [Consultation]
As consultant to the operational department of FlyMeAway Airlines, advice would begin with questions, rather than answers. For starters, what are the goals of this airliner? Is cost control or revenue generation [the bottom line] more important than customer satisfaction? How does FlyMeAway rank? Does the company listen to employees and customers...do they care what workers or passengers feel or experience? What kind of feedback systems are in place so both workers and traveler concerns are heard, resolved, and improved? What position does FlyMeAway see themselves: are they up to par with carriers, such as American Airlines, British Air, Martin Air, or Lufthansa? Is the goal to fly international or remain only in the US? Would the airliner prefer to gradually include neighboring countries, such as Mexico and Canada? How about class? In every industry, there's luxury liners and economy service classes. What price point or customer base does FlyMeAway prefer?
In addition to the above query, and regardless of pricing or whether the company has international flights, best ways to improve operations is both ...
Solution references the operational department of FlyMeAway airlines, which contracted this consultant report. The organization is seeking ways to improve its operations, which are located within the United States. The company has no international flights. A technique is recommended to the organization for productivity improvement. In addition, answers to the following questions are explored:
* What productivity improvements to the organization could be realized with the implementation of your recommendation?
* Support your decision with clear analysis as to why this is the best technique to be used.