Research Southwest Airlines and answer the following: How have a company's values and human resource practices helped in the company's success. Perform an organizational needs analysis. Examine the company's values, visions, and statements regarding the importance of training and personal development.© BrainMass Inc. brainmass.com October 25, 2018, 9:12 am ad1c9bdddf
Southwest Airlines has remained profitable in a sector that rarely is. The founder, Herb Kelleher, put an enormous amount of emphasis on culture and customer experience. The company focuses on every person both professionally and personally. The goal is to have a simple set of values and committing to them, is actually a way of getting things done faster. It only works if the people in a company understand and define the culture for themselves.
Southwest Airlines believes in "the development, improvement, and refinement of the originality, individuality, identity, and personality of a given people." (Nisen, Max (2013))
Southwest Airlines mission is "dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit." (Southwest Airlines) Southwest provides employees a stable work environment with ...
An organization is successful based on how it treats its people but also how it perceives culture. With the changing world and globalization, it is important to focus on culture and understanding what people need to make an organzation successful. An organization should treat its employees how it treats its customers. When everyone is on the same plane about what they value, the organization can grow and expand.
Southwest Airlines: Culture and Management
1) Assess how Southwest Airlines' culture is different from other airline competitors and the resulting impact on business performance.
2) Southwest Airlines' management believes that employees come first and customers come second. Assess the merits of this belief, and please give an example of why you are in agreement with the approach.